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Parent and Student Tech Support

Families who require technical support should send an e-mail describing the issue to: communitysupport@belmont.k12.ma.us

Students can report technical issues by sending an e-mail to: studentsupport@belmontschools.net

 Appropriate Technology Use During Virtual/Remote Learning Activities

Setting Up Your Learning Tools

Every Belmont Public Schools student has a belmontschools.net account which is used to log into Chromebooks (grades 3-12), or iPads (K-2) Google Apps, GMail, and other programs as determined by your child’s school this fall.

Before starting school, please complete the action steps in order to be ready for classes. 

  1. Find your child's Google account username (ending in "belmontschools.net") and password by doing the following:
    1. Log into PlusPortals with your email address. Each school has its own PlusPortal access.
      Note: If you have not yet activated your PlusPortals account, please do so using the instructions found in the activation email sent recently from messenger@plusportals.com.   If you have difficulty activating your account, contact Nicole Femino (nfemino@belmont.k12.ma.us);  please include your student's full name and the school they attend.
    2. Once you have logged in, select the "More…” button and then choose “School” and then “Demographics."  You will find your student’s username and password there. Write them down for your child and post it in a location where they can easily refer to it.
  2. Have your child log onto their district device with their Google Account (ending in belmontschools.net).
  3. Have your child join our Google Classroom on their district device by choosing one of the options:
    1. on a Chromebook go to classroom.google.com and select the "+" at the top right of the Google Classroom main page and enter the class code provided by your teacher, on an iPad, click the google classroom icon Google Classroom icon click the + symbol in the bottom right and enter the class code provided by your teacher.
    2. join the classroom by selecting a Join button,
    3. join by the invitation, click on the link to Join in the invitation email from your teacher.
  4.   Have your child find the Meet Link while in Google Classroom
    1. ChromeBook: Meet Link is on the top left of the page 
    2. Ipad: Meet Link is in top right corner of the page
      Note: This is the link we will be using daily to “come to school” and where all synchronous learning will happen. Students will not be allowed to enter a meeting until the start time and the teacher is present.

Please reach out to the tech department if you experience any difficulties in the above mentioned processes. 

Family Technology Resources. This site has many helpful tutorials for remote, hybrid and in classroom learning at Belmont Public Schools.

Thank you for your support in getting your child ready for remote learning.